About Face To Face Advice
Citizens Advice Greenwich provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Face to face advice is delivered through drop in sessions at various outreach locations across the borough and appointments at our offices. Only attend our offices if you have a pre - booked appointment, otherwise we will be unable to see you. We provide both generalist and debt advice and casework.
Generalist advice sessions provide advice on issues including welfare benefits, Universal Credit, debt, housing, consumer, employment, immigration (basic issues only) and many other areas.
Our debt and money advice services can help with issues such as Council Tax debt, bailiffs, rent and mortgage arrears, housing benefit overpayments, credit and consumer debt and utilities debt.
Please see below link to download outreach flyer:
https://www.greenwichcab.org.uk/wp-content/uploads/Advice-Outreach-Pilot-leaflet.pdf
Monday
| Advice Hub 10.00am – 12.00pm Drop in: Clients are seen at this session on a first come first seen basis only |
Forum At Greenwich
|
Tuesday
Roaming Advice hub see outreach flyer link above
Wednesday
| Advice Hub 10.00am – 12.00pm Drop in: Clients are seen at this session on a first come first seen basis only |
St Mary’s Community Centre
|
Thursday
| Generalist Advice 10.00am - 1.00pm Face to Face by Appointment Only |
Call 080 8278 7965
|
| Advice Hub 10am – 12.00pm Drop in: Clients are seen at this session on a first come first seen basis only Crisis Prevention Advice is also available at this venue |
Glyndon Community Centre
|
| Debt Advice 10.00am - 1.00pm Face to Face by Appointment Only |
Call 020 8309 8646
|
Friday
| Advice Hub 9.30am – 12.00pm Drop in: Clients are seen at this session on a first come first seen basis. |
Clockhouse Community Centre
|
* A maximum of 4 clients may be seen at the outreach drop-in sessions on a first come first seen basis
Do you need a British Sign Language (BSL) interpreter?
BSL appointments are offered every first Monday of the month and are very limited. Please use the form below to request an appointment with a BSL signer.
Telephone Advice
Monday
| Generalist Telephone Advice Service 10.00AM - 12.00PM |
080 8278 7965 |
| Debt Telephone Assessment Service 10.00AM - 12.00PM |
020 8309 8646 |
Tuesday
| Generalist Telephone Advice Service 10.00 AM -12.00PM |
080 8278 7965 |
Wednesday
| Debt Advice Line 10.00AM - 12.00PM |
020 8309 8646 |
| Generalist Telephone Advice Service 10.00 AM -12.00PM |
080 8278 7965 |
Thursday
| Generalist Telephone Advice Service 2.00PM - 4.00PM |
080 8278 7965 |
Friday
| Generalist Telephone Advice Service 10.00 AM -12.00PM |
0808 278 7965 |
Email Advice
Please note that we are only able to help residents of the Royal Borough of Greenwich. We do not accept referrals from other LCA or organisations via the online enquiry form, this is for client use only.
You can contact us for advice by completing our online form, below*. Once completed please allow 7-10 working days for a response. Please note that the on - line service is not suitable for emergencies or issues which are time sensitive, if you need advice on such a matter please use the telephone service.
** Occasionally this form will be suspended as capacity has been reached, we apologise for any inconvenience this may cause. You can contact our service on the advice line number 0808 278 7965 or check back at a later date to see if this function is available. **
Please read our Privacy Policy before completing the on - line form.
If you proceed and submit your on line enquiry and this includes Special Category Data such as ethnicity, sexual orientation, health or disability issues, you are agreeing that a record of that information can be stored.
Privacy
We need to record information about you to help with your enquiry. We have a legitimate interest to do so. When we record and use your personal information we:
Only access it when we have a good reason
Only share what is necessary and relevant
Don’t sell it to commercial organisations.
For details on how we collect and use your personal information please see our privacy page on this website.
Please enter your postcode below:
Online Advice
For online advice, please visit the national citizens advice website www.citizensadvice.org.uk
Feedback And Complaints
We would very much like to hear your feedback on our services. Please send us feedback using this form. If you have a complaint about our services, please see this leaflet.
