For example, talking to people face to face or on the phone, IT skills, helping people learn, speaking / writing in a language other than English, British Sign Language, good verbal / written communication skills, problem solving, co-ordinating teams, social media skills, etc.

This information will be treated as confidential.

For more information see: http://hub.unlock.org.uk/knowledgebase/a-simple-guide-to-the-roa/

For example, national Citizens Advice website, local Citizens Advice website, another website, word of mouth, through your local community or volunteer centre, through your university or college, through the Open University, at a volunteering fair or event, through your own experience accessing the Citizens Advice service, or other?

Former clients can, and do, make excellent volunteers in a range of roles and having been a recent user of our services isn't necessarily a barrier to volunteering. There can be times where we might feel a gap between using our services and becoming a volunteer would be appropriate, but this is something we would discuss with you.