Greenwich Citizens Advice Bureau

Greenwich Citizens Advice Bureaux - About Our Service

Advice Session

The Greenwich Citizens Advice Bureaux is a member of the Citizens Advice Service. We help people resolve their legal, money and other problems by providing free information and advice, and by influencing policy makers.

The service provides free, independent, confidential and impartial advice to the Royal Borough of Greenwich citizens on their rights and responsibilities. Our bureaux value diversity, promote equality and challenge discrimination.

Our aims and principles:

  • To provide the advice people need for the problems they face;
  • To improve the policies and practices that affect people's lives.

We are equipped to deal with any issue, from anyone; debt, benefits, housing, employment, consumer issues, relationships, family matters, health, education, discrimination, immigration and the law.

Advisers recognise that one problem is often the cause or result of another so, rather than addressing a single issue at a time; they look at a client's situation holistically. This way, other potential problems can be identified early or pre-empted, which prevents them escalating into anything more serious.

Bureaux are right at the heart of their communities and the services they offer reflect the profile of residents. This could mean access to multi-lingual advisers, or information on specific local issues. We also offer Language Line and are able to provide interpreters if needed.

If we have let you down, we want to hear from you, no matter how big or small the issue is.

We want everyone who uses Citizens Advice to be happy with the service they receive.

Often, we’ll be able to put things right, but even if we can’t, knowing where we’ve gone wrong will help us do better in the future.

You may also want to give us feedback, which we may be able to use to improve our services.

Download the form